Refund policy
CROW BUSINESS RETURN & REFUND POLICY
We want you to be confident in what you order. Please review the product description, measurements, and size guide carefully before purchasing.
RETURNS & EXCHANGES
Return or exchange requests must be made within 14 days of delivery.
To be eligible, merchandise must be unworn, unwashed, unused, and in its original condition with any original tags or packaging included. Items showing signs of wear, washing, damage, alterations, odors, stains, or other use will not be accepted.
For eligible change-of-mind returns, refunds are issued as store credit. Size exchanges may be accepted when the requested replacement size is available. Because some Crow Business pieces may be released in limited quantities, we cannot guarantee that another size will remain in stock.
Customers are responsible for return shipping costs for standard returns and exchanges.
SIZE & FIT
Please review the size information provided on the product page before placing your order. We are happy to accommodate eligible size exchanges when inventory permits; however, Crow Business does not cover return or replacement shipping costs for items ordered in the incorrect size.
FINAL SALE & NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
- Items marked FINAL SALE
- Custom, personalized, or individually altered items
- Worn, washed, used, or damaged merchandise
- Gift cards
Additional products may be designated final sale on their individual product pages.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.
Include your order number and clear photos of the item and issue so we can review it.
If the issue was caused by Crow Business or occurred before the order reached you, we will cover the appropriate replacement or return shipping costs. Depending on the circumstances and product availability, we may offer a replacement, exchange, store credit, or refund to the original payment method.
REFUNDS & STORE CREDIT
Once an approved return is received and inspected, we will notify you of its status.
Eligible change-of-mind returns will be issued as store credit. Refunds to the original payment method are generally reserved for damaged, defective, incorrect, or otherwise qualifying orders where an appropriate replacement cannot be provided.
Original shipping charges are non-refundable unless the return resulted from an error by Crow Business.
RETURN APPROVAL
Please contact Crow Business before sending an item back. Returns sent without prior approval may not be accepted.
Return instructions and the appropriate return address will be provided after your request has been approved.
CONTACT
For return or exchange requests, contact us through the contact information provided on our website and include your order number.