Shipping policy

CROW BUSINESS SHIPPING POLICY

ORDER PROCESSING

Orders are processed before shipment. Processing time is separate from the time your package spends in transit.

Processing times may vary depending on the product, availability, order volume, and whether an item is made, printed, or prepared specifically for your order. Any product-specific processing information will be listed on the applicable product page when necessary.

Please allow additional processing time during new releases, limited drops, holidays, promotions, or periods of high order volume.

SHIPPING & DELIVERY

Shipping rates and available delivery options are calculated and displayed at checkout based on your order and delivery location.

Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed. Once an order has been transferred to the carrier, transit times may be affected by weather, carrier delays, holidays, or other circumstances outside of Crow Business’s control.

TRACKING

When tracking is available, tracking information will be sent to the contact information provided with your order once your package has shipped.

Please allow time for tracking information to update after receiving your shipping confirmation.

MULTIPLE SHIPMENTS

Some orders may contain products that are prepared or fulfilled separately. As a result, items from the same order may occasionally arrive in separate packages or at different times.

If your order is shipped separately, additional tracking information may be provided for each shipment when available.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact Crow Business as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Crow Business is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

LOST, STOLEN OR DAMAGED PACKAGES

If your tracking information shows an unusual delay or your package arrives damaged, please contact us so we can assist with determining the appropriate next steps.

For packages marked as delivered but not received, customers should first check the delivery area, household members, neighbors when appropriate, and the carrier's tracking information. Crow Business will assist where reasonably possible, but we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

If an item was damaged before or during delivery, please contact us with your order number and clear photographs of the item and packaging so the issue can be reviewed.

INTERNATIONAL SHIPPING

International shipping availability, when offered, will be displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by their destination country unless otherwise stated at checkout. Customs processing may also cause additional delivery delays.

QUESTIONS ABOUT YOUR ORDER

For questions regarding shipping or delivery, contact Crow Business through the contact information provided on our website and include your order number.